In Co-Active Coaching, the authors describe the power of metaphor.
The skill of metaphor enables you to draw on imagery and experience to help the client comprehend faster and more easily. The question "Are you drifting in a fog?" creates a picture, an experience that engages the client at a very different level than "Are you confused?," which address the client's intellect.
I've taken several writing class and the concepts I learn in class often translate to Agile coaching. Consider this article by Roy Peter Clark where he tells us good writers move up and down the ladder of abstraction. For aging baseball players, there's this wonderful metaphor:
Age is the sweeper, injury his broom.
So when your Scrum team faces a problem like a chaotic work environment, construct an eye-opening metaphor.