Dialogue techniques

When writing dialogue, you should avoid "on the nose" dialogue, dialogue that expresses directly the thoughts of a character. Instead, writers are encouraged to use implied dialogue. Why? Because it creates curiosity and involves the reader. There's subtext.

In Writing for Emotional Impact, author Karl Iglesias expresses it this way:

When you write 2 + 3 = 5, its boring. Writing 2 + x = 5 creates curiosity and engages your reader because she fills in what's left unsaid.

Karl identifies a number of design patterns to create implied dialogue. Here are three:

Answer a question with a question.

Reveal emotion through tempo.

Metaphoric Dialogue.

I looked at a the implied dialogue techniques and realized these could be used to enhance customer experiences.

An example of implied dialogue from the movie, The Apartment follows:

BUD: You know, I used to live like Robinson Crusoe — Shipwrecked among 8 million people. Then one day I saw a footprint in the sand — and there you were.